We’re seeking an Operations Manager to oversee operations at our locations in Santa Fe and Rio Rancho, New Mexico.
Position Summary
The Operations Manager is the leader of the Operations Department and is responsible for the overall execution of services in New Mexico. Responsibilities include: Operator and vehicle management and scheduling, and customer service management. This position offices in Santa Fe and travels to Rio Rancho 2-4 times a month. Operations Managers must have flexibility to occasionally work early mornings or late nights as needed.
Internal candidates please contact HR to apply via internal application.
Qualifications:
- 3+ years fleet dispatch experience preferred.
- 3+ years Motorcoach Operator experience preferred.
- 5+ years Operations Management experience preferred.
- Demonstrated knowledge of Federal Motor Carrier Safety Administration (FMCSA) and state/local Department of Transportation rules/regulations preferred.
- Commercial Driver’s License with passenger endorsement required.
- Excellent/professional written and oral communication skills required.
- Strong computer skills with working knowledge of Microsoft Suite required.
- Ability to pass pre-employment controlled substance test and criminal background check.
Job Responsibilities:
- Represents the All Aboard America brand in a positive manner to all individuals; is an advocate for the Company.
- Communicates clearly and professionally with all Team Members, passengers, group leaders, law enforcement personnel and other persons while acting in the course/scope of their employment.
- Plans, assigns, and directs Motorcoach Operator schedules, tasks, and workloads.
- Ensures successful/efficient operation/execution of all routes to/from all camps as required by the customer/contract.
- Collaborates and communicates with the Location Manager to ensure driver gaps, late pickups, late departures, and other incidents are relayed to all parties.
- Manages/maintains department staffing levels; collaborates with the Location Manager and the Human Resources Department to fill open positions.
- Defines performance metrics and appraises staff by means of informal meetings and formal reviews.
- Investigates all client concerns, complaints, and service level agreement issues. Acknowledges client accolades and compliments, and reward drivers for exemplary service.
- Ensures subordinates follow federal, state, local, and Company laws, regulations, policies and procedures. Researches offenses and infractions, counsel corrective action and/or discipline utilizing the Company Progressive Discipline Procedure; monitors improvement, and advises terminations to Human Resources if appropriate.
- Responds to Team Member incidents, accidents, and injuries with remote and onsite support. Completes post-incident/accident/injury reporting and reviews with subordinates.
- Collaborates with safety/training to ensure all training goals/objectives are met. Monitors the Samsara safety dashboard daily, addressing all events. Collaborates with the Director of Safety to address/resolve vehicle crashes.
- Composes training documents, handbooks, SOP’s, program packets, etc. as applicable to the Operations Department.
- Complies with all applicable government regulations, policies, and standards as well as all Company policies, procedures, and safety rules in all business activities.
- Contributes alongside other supervisors, managers and staff to formulate goals and objectives. Provides process/procedure improvement recommendations to the Leadership Team.
- Fulfills the role of a Motorcoach Operator as needed (qualified CDL holders only).
Personal Characteristics:
- Holds oneself accountable for their own results and displays a commitment for the results of the team.
- Desires to pursue excellence and fulfill position requirements in such a way to further the goals of the organization.
- Committed to service excellence, serving customers, other Team Members and vendors; establishes and maintains effective working relationships.
- Acts with integrity in all actions, demonstrating honesty and fairness in all activities and striving for excellence in all matters of ethical conduct.
- Demonstrates respect for all individuals; fosters openness and trust.
- Embraces change, never being content with the status quo; understands that success can only be achieved through change
This full-time position offers great benefits:
- Competitive pay
- Paid time off (start accruing immediately)
- 8 Paid holidays
- Medical, dental, vision insurance plans
- 401(k) retirement plan with 4% match and immediate vesting
- Accident & critical illness plans
- Short-term and Long-term disability plans
- Employee Assistance Plan
- Legal Shield
- Discount program
About Us
At All Aboard America! our entire team of professionals is dedicated to providing charter bus tours and travel experiences that ensure safety and comfort with a touch of luxury and a little excitement too! Offering nationwide and southwest bus tours with more than 5,000,000 miles yearly and more than 80 years of experience, we know what it takes to keep our fleet of luxury coaches moving safely across the miles to get our passengers where they want to go.
As a company, our services include:
- Offering nationwide Motorcoach charters
- Southwest bus charters through Arizona, New Mexico and Texas
- Bus tours to national parks like: Grand Canyon, Yosemite, and Yellowstone
- Bus charters and tours to Las Vegas and San Francisco
- Contract services
- Corporate bus charters
- Maintenance services and more
What sets us apart from all of the others:
- Founded in 1936
- Family-like culture and environment
- Exceptional safety record
- Dedicated team of professionals
- Full-service safety department
- Full-service in-house maintenance facility
- Exclusive member of America Bus Association (ABA)
- Member of United Motorcoach Association (UMA)
All Aboard America is an Equal Opportunity Employer, and a proud member of ABA, the leading Motorcoach operator network in North America that is dedicated to providing premier ground transportation through elevated standards of performance.