Job: Tour/Travel Planner

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Job Description

Job Title:        Tour/Travel Planner

 

OVERVIEW

 

The All Aboard America! Tour Planner controls a tour from conception to completion. They meet with clients to work out tour details, plan with the client and their team, scout and book locations, food, entertainment, and transportation. Tour Planners make sure the hotel rooms are booked and the attraction tickets are ready. They create budgets and stick to them, as well as organize transportation, and generally make sure the event runs smoothly, efficiently and handle any crisis that may come up.

 

 

ESSENTIAL JOB FUNCTIONS:

 

  • Answer / service incoming calls, providing quality customer service to all clients
  • Input client reservations into reservation system
  • Collect appropriate funds on client accounts
  • Create/maintain both multi-day and 1-day custom tours
  • Make appropriate reservations with all vendors as well as research new destinations and new opportunities
  • Build/grow network of travel partners (clients, custom group leaders, attraction vendors) and maintain positive relationships
  • Cross-sell/up-sell tours and travel insurance to clients
  • Create/assemble all travel documents for passengers and Tour Escorts 
  • Write captions/itineraries for tour guides as well as format them appropriately in MS Word
  • Work closely with co-workers in the office as well as Tour Escorts and Drivers in professional manner

 

JOB SKILLS, REQUIREMENTS AND QUALIFICATIONS:

 

  • Strong customer service skills and ability to deal with the public.
  • Must be dependable, have a good attitude and good organizational skills.
  • Knowledge and use of computers and software, including graphics.
  • Experience with Microsoft Office, Excel, Word, PowerPoint, and Access.
  • Competency with email systems.
  • Fast and accurate data entry skills and proficient with keyboard usage.
  • Ensuring budgets/deadlines are met in a timely and accurate fashion.
  • An open mind and willingness to review and offer suggestions on improving our current reporting methods and techniques.
  • Assist with special reporting as may be needed by management or the customer.
  • Communication: Tour Planners talk to clients, listen to their needs and present ideas and solutions to their requirements. They also work with suppliers, contractors, employees, and many other parties at the same time. Customer service and interpersonal skills are required.
  • Calm Under Pressure: Many things can go wrong during a tour, and something eventually will. Tour Planners need to remain calm during crisis and the high pressure of a tour in progress.
  • Computer Skills: Modern tour planners rely on computers to communicate, plan, budget,advertise, present and organize their events.
  • Negotiation Skills: Tour Planners will need negotiation skills to work out prices with clients and contractors.
  • Organization: Many things happen all at once at meetings. Tour Planners need to stay focused and organized so that the event goes off without a hitch.
  • Problem-Solving Skills: Inevitably, something will go wrong at an event. Being able to quickly solve the issue is required.

 

 

EDUCATION AND EXPERIENCE REQUIREMENTS

 

Two (2) years of experience working in the tour/travel planning or related field, like hotel management or event planning,  Hospitality management, marketing, advertising, or business management degrees are desired.  Experience in planning is key, and once hired, you must learn quickly in the field.

 

For more information please respond to Scott and 480-281-0749 or by email at scott@allaboardamerica.com OR Steve at 480-281-0763 or steve@allaboardamerica.com.

 

 

EOE